Alton Towers Resort Reviews

Beautiful day out I got to go on every rollercoaster apart from wicker man I am 14 years old and I decided to go on a school day because we thought there would be less people and we were right. The only thing is that the food was quite expensive for what it was and there was no social distancing.

Very happy with a recent overnight stay in a lodge within the Enchanted Forest. The Lodge was extremely clean and smelled like it had been cleaned thoroughly. The food was ordered to the lodge due to Covid restrictions but the food was piping hot and the quality was very good. Overall highly recommended.

Queues were ridiculous this was despite Alton Towers saying they had reduce capacity due to Covid. It seemed busier than ever. Waiting times were over 100 minutes at times. Really disappointing. No queue control, overcrowded and made for an expensive day out. The staff were however, friendly and helpful.

Great theme park with amazing rides. Wait time isn't great but that's expected I guess. I will definitely be returning.

IT was so fun and the staff were great loved it thanks Alton

Unfortunately had our break cancelled twice due to Covid-19. The balance was transferred to vouchers to use again, but we feel that it's unlikely we will be able to use our voucher any time soon so spoke to Jo who was very helpful and arranged the refund. Looking forward to rebooking in future when the world is a little safer.

Okay if you look at the title, I am reviewing Alton Towers as compared to the other Merlin owned park in my area which is Thorpe. You will see from my review of Thorpe that I was appalled that such a place is allowed to trade. I see that some people have had bad experiences at Alton, but a lot refer to the hotels which I haven't tried. I visited Alton Towers in the October Half-term for the Scarefest event, so social distancing measures were in place. I last visited Alton Towers in 1998, so a lot of changes, but remember it as being quite a good attraction. I purchased the expensive parking option, and it was well worth it, just outside the entrance. Due to Covid I believe the transport to the distanced car-parks was not running, so a long walk. For us to get there was about a 3 hour drive, so an early start, but we were there for 09.45. Entrance was easy, temperature checks being completed, no overcrowding, and polite staff. Already 1,000% better than Thorpe Park under the same conditions, they didn't complete any temperature checks or anything. My daughter has wanted to go on the Smiler for a long time, so we headed straight there, and only had about a 20-30 minute wait. Good news, I fitted on the ride, and what a ride... I am 55, but loved it. We went from the Smiler, straight to Oblivion opposite, 5-10 minute wait, and another ride I could fit on, though in the big boys seat. I will say staff were helpful, polite, and nothing was too much. We then went for drinks, buy a certain type of cup for £10, and it is free soft drinks all day from the machines dotted round the park. Considering a bottle of Coke or similar is £2.60 from the kiosks and machines, the cup is good value, and I would think important on a hot day. We then took a walk across the park to Wicker Man, and it is a walk, and a half round the grounds of the park. So make sure you have comfortable footwear, the grounds are pleasing to the eye, again unlike Thorpe, which is purely designed for the ride attractions, and not for viewing. Wicker Man was our longest wait, about an hour and a half, partially due to the fact that they stopped the ride for cleaning purposes. The ride itself is amazing, theme is fantastic, and worth the wait. We wanted to do it again at night, but no chance, as everyone else wanted that, and the queue was closed due to reaching capacity, maybe next year. After Wicker Man we had lunch, pricing very good for a family of 4 (£32.00 ish), and burgers very tasty, and good quality.We then headed to Duel, which is a Ghost Train with a difference, as you get to shoot the ghosts and ghouls, kids loved it, even though 18, and 16 years old. The wait was about 15 minutes if that, so very good. We then decided to head back across the park as we had a Scare Maze booked for 4.30p.m., so took a different route through the gardens. We were still early, so decided to queue for Hex, which according to times was a 15 minute wait, this was the only hiccup in the day, as obviously we found after 15 minutes, there was no way we would make the ride/attraction, and our maze. So we left the queue, and went to our first Scare Maze, which was very good, but as still slightly light, you could see some of the characters who were there to surprise you, but still good. We went from the Maze, back to Hex, which was then showing the correct wait time of 45 minutes, again a wait well worth it. It is not a ride as such, though movement is involved, very clever attraction using optical effects that confuse the mind. We left Hex, and went straight round the corner to our next Scare Maze, which was absolutely fantastic, you know it is going to be good when you see a teenage girl coming out in tears. It didn't disappoint, almost had my daughter in tears, the introduction by one of the characters built it up nicely, and the event itself very good.From the Maze, back across the park to Nemesis, almost a walk on, literally less than 5 minutes wait. I knew that I would fit on the ride, as the only ride I fitted on at Thorpe was the sister ride to this one. I knew to ask for the big boy seat, and staff very helpful in sorting this straight away. Ride fantastic, and actually better than the Nemesis Inferno ride at Thorpe, and this was the opinion of all of us, having completed the ride at Thorpe.This was where our day ended as my feet had given up, as had my daughters who suffers with a medical condition. We took a slow walk back to the car, stopping off in the main shop on the way out. Exit was easy, and car literally within a 100 yards of the entrance. Total Distance Walked: 11.75 Miles (Samsung Gear Recorded)Overall I wondered how Merlin can have a joke of an attraction in Thorpe Park, and then have Alton Towers which is absolutely fantastic.We have decided the extra 1.5 hours travel each way is worth doing, even if just to avoid Thorpe.Only gripe - Not enough seating, though could be Covid.

Best UK themepark. Good for a family day out. Nice and Friendly Staff. Handling Covid 19 Guidlines Very Well.

As a fairly large family group of 7 which at the moment due to the rule of 6 makes planning a trip difficult. I honestly cannot rate the Alton Towers team enough. Nothing was an issue. Every member of staff we came in contact with couldn’t do enough to help. I will personally name them in an email to management. We admittedly have high expectations due to our frequent visits to Florida and all the attractions Disney and Universal have to offer. Truly Alton towers really pulled it out the bag. We stayed at the Treetop lodge number 600, the accommodation was magical for the children with its own hot tub. It was very clean with plenty towels robes etc. We had breakfast each morning in the Secret Garden, which coped well with social distancing and had plenty options for the whole family. For our evening meal we decided to book the Crooked Spoon, our server was helpful and very welcoming and there were plenty options for all dietary needs (one of our party is vegan the other GF) to others leaving poor reviews we must be mindful this is not a la carer dining but a quick bite to eat post theme park fun, the menu and quality is better than any of the Disney park eateries and is very reasonably priced also. During our stay we visited the main theme park and Waterpark.The theme park was fab, we had children of 10, 7 and 3. And truly all ages had plenty to do to keep busy. The rides didn’t have too long a queue and we managed to get on almost everything minus one ride Rita that was broken (this can happen anywhere) The Waterpark was good fun for a rainy morning and we spent a few hours splashing before heading back to the lodge to order from the hotels takeaway menu.The express car parking was an added bonus when you have a few children and meant getting from a to b was far easier.Well done Alton towers for making staycations possible and fun during a very difficult time.We Look forward to our next visit :)

I’m not one to leave a review but given the current situation with Covid19, I thought I would. We recently visited Alton Towers (household bubble of 7) & I was so impressed! There are clear signs for one way systems, signs everywhere with clear instructions about face masks (in shops, toilets and on rides), hand sanitisers were easily accessible all over the park & the staff were up-beat & friendly, all acknowledge us & spoke to my children. We visited on a weekday so wasn’t particularly busy, think the longest we queued was for 20mins. Social distancing was respected on all rides & I saw rides cleaned. The atmosphere as a whole from staff & guests was calm, polite & respectful. Great experience.

We just got back from 2 days in the park. It was amazing. Really friendly, happy and helpful staff. The queues weren't bad at all taking into account the social distancing measures which are now in place. Great rides and awesome resort. We can't wait to go back.

Social distancing measures in place. Lots of sanitising stations and markers on the floor. Staff tried to get people to stick to regulations but some ignorant people thought the rules didn't apply to them! Overall we had a good day and felt safe. One negative thing is that there weren't enough places to get cold drinks. It was a very hot day and lots of the vending machines were either broken or empty.